Shipping policy

Thank you for shopping with Veloura. We partner with trusted suppliers to bring you high-quality skincare products delivered straight to your door.

Processing Time Orders are processed within 1–3 business days. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Times Standard shipping typically takes 7–15 business days depending on your location. Delays may occasionally occur due to high order volume or factors outside our control.

Shipping Costs Shipping costs are calculated at checkout based on your location and order size.

International Shipping We currently ship within the United States. International shipping availability may vary, please contact us for more information.

Order Tracking Once your order ships, you'll receive a tracking number via email. Please allow 2–3 business days for tracking information to update.

Lost or Delayed Packages If your package hasn't arrived within the estimated timeframe, please contact us at mjawneh0@yahoo.com and we'll work with our supplier to resolve it promptly.